SHIPPING POLICY
ANNDRA NEEN OFFERS FREE UPS GROUND SHIPPING WITHIN THE DOMESTIC UNITED STATES WITH THE EXCEPTION OF ALASKA, HAWAII, AND PUERTO RICO. THERE WILL BE AN ADDITIONAL CHARGE FOR ORDERS TO THOSE TERRITORIES. PLEASE NOTE THAT UPS WILL NOT DELIVER TO P.O. BOXES. WE SHIP UPS WORLDWIDE EXPEDITED FOR ALL ORDERS OUTSIDE OF THE UNITED STATES. ACTUAL COSTS FOR INTERNATIONAL SHIPPING ARE CALCULATED AFTER YOU HAVE ADDED ITEMS TO YOUR CART AND FILLED IN THE SHIPPING ADDRESS INFORMATION ON THE WEBSITE. PLEASE CHECK THE SHIPPING OPTIONS AT CHECKOUT FOR SPECIFIC DELIVERY OPTIONS AND FEES. NO C.O.D. ORDERS ARE ACCEPTED.
PLEASE NOTE THAT THE POSTED SHIPPING TIME FRAME, IF PROVIDED, MAY VARY FROM ITEM TO ITEM. THE POSTED SHIPPING TIME FRAME IS CONTINGENT UPON CREDIT CARD APPROVAL AND MAY BE DELAYED SHOULD WE EXPERIENCE DIFFICULTIES IN OBTAINING AUTHORIZATION.
THESE SHIPPING TERMS, INCLUDING THE TERMS SET FORTH IN OUR SHIPPING GUIDELINES, ARE ACCEPTED BY YOU BY PLACING AN ORDER WITH US.
ALL ORDERS ARE DISPATCHED WITH "NO SIGNATURE REQUIRED" AND MAY BE LEFT AT A RESIDENCE DEEMED SAFE BY THE DELIVERY COMPANY. ANNDRA NEEN IS NOT RESPONSIBLE FOR ANY LOSS OR LIABILITY OR DAMAGE THAT MAY RESULT FROM LEAVING YOUR PACKAGE AT THE SHIPPING ADDRESS WITHOUT A SIGNATURE. IF YOU PREFER TO HAVE YOUR ORDER SHIPPED WITH "SIGNATURE REQUIRED" PLEASE CONTACT SHOP@ANNDRANEEN.COM SO THAT WE MAY MAKE ARRANGEMENTS.
ANNDRA NEEN IS NOT RESPONSIBLE FOR ANY INTERNATIONAL SHIPPING DELAYS CAUSED BY THE CUSTOMS CLEARANCE PROCESS.

SHIPPING FEES, TAXES, AND INTERNATIONAL DUTIES
IF YOU ARE SHIPPING WITHIN THE UNITED STATES OF AMERICA, SALES TAX WILL BE CHARGED ON ORDERS SHIPPING TO NEW YORK STATE. FOR PREORDER PRODUCTS, THIS TAX WILL BE CHARGED AT SUCH TIME AS THE PRODUCT IS READY FOR SHIPMENT AND FOR ALL OTHER PRODUCTS, THIS TAX WILL BE CHARGED AT THE TIME YOU PLACE YOUR ORDER FOR THE PRODUCT. NO OTHER TAX OR IMPORT DUTY WILL BE APPLIED TO ORDERS SHIPPED WITHIN THE UNITED STATES.
ALL INTERNATIONAL SHIPMENTS MAY INCUR ADDITIONAL SHIPPING TAXES, TARIFFS AND DUTIES WHICH ARE THE FULL RESPONSIBILITY OF THE RECIPIENT. 

RETURN POLICY 

** DUE TO THE SEVERITY OF THE COVID-19 HEALTH CRISIS, IN ORDER TO PROTECT OUR EMPLOYEES AND OUR CUSTOMERS FROM ANY ADDITIONAL RISK, WE HAVE MADE THE DECISION TO CHANGE OUR MERCHANDISE RETURN POLICY.

WE WILL NOT BE ACCEPTING RETURNS OF ANY MERCHANDISE UNTIL FURTHER NOTICE. ALL ITEMS ARE FINAL SALE. **

 OUR STANDARD RETURN POLICY IS AS FOLLOWS:

WE ARE PLEASED TO ACCEPT TIMELY RETURNS OF NEW AND UNUSED PRODUCTS WITHIN 14 DAYS FROM THE DATE YOU RECEIVED YOUR ORDER. YOUR PRODUCTS MUST BE RETURNED IN THE ORIGINAL PACKAGING, INCLUDING ANY BOXES, AND OTHER SIGNATURE PACKAGING MATERIALS, INCLUDING ANNDRA NEEN HANGING TAGS. SHIPPING CHARGES ARE NOT REFUNDABLE. FOR ALL REPAIR INQUIRIES PLEASE CONTACT SHOP@ANNDRANEEN.COM INCLUDE PROOF OF PURCHASE, A PICTURE OF THE ITEM AND YOUR CONTACT INFORMATION AND WE WILL DO OUR BEST TO ASSIST YOU. ONCE THE REPAIR IS APPROVED WE WILL PROVIDE YOU WITH RETURN SHIPPING INFORMATION.
RETURNS CAN BE REFUNDED AS ANNDRA NEEN CREDITS OR TO THE ORIGINAL METHOD OF PAYMENT, WHERE APPLICABLE. ITEMS THAT ARE PRE-ORDERED AND PLACED ACROSS MULTIPLE CARDS WILL BE REFUNDED TO THE SAME CARDS USED, REGARDLESS OF THE CARDS BEING REMOVED FROM THE SITE, CARDS EXPIRING, OR UPDATING CARD INFORMATION.PLEASE ALLOW 5-7 DAYS FOR THE REFUND TO POST TO YOUR ACCOUNT.
ANY RETURNED PRODUCTS WHICH ARE DAMAGED, DO NOT INCLUDE THE PACKAGING MATERIALS, SOILED, OR ALTERED MAY NOT BE ACCEPTED AND WILL BE RETURNED TO YOU. REFUNDS OR CREDITS WILL NOT BE PROCESSED UNTIL THE ITEMS ARE RETURNED AND INSPECTED BY ANNDRA NEEN.

LATE RETURNS
ANY PRODUCT RETURNED OUTSIDE OF THE 14-DAY RETURN POLICY ARE AT THE DISCRETION OF ANNDRA NEEN, AND MAY NOT BE ACCEPTED OR ONLY ACCEPTED FOR AN CREDITS.

PRICE ADJUSTMENT POLICY
ANNDRA NEEN WILL HONOR PRICE ADJUSTMENTS ON PRODUCTS PURCHASED WITHIN A 14-DAY PERIOD PRIOR TO THE START OF A SALE. PLEASE NOTE THAT THE PRODUCT HAS TO STILL BE AVAILABLE ON THE SITE IN THE SAME SIZE ORIGINALLY PURCHASED. ALL APPROVED PRICE ADJUSTMENTS WILL BE ISSUED IN THE FORM OF AN CREDITS AND THE PRODUCT WILL BE A FINALSALE.
ANNDRA NEEN IS ONLY ABLE TO HONOR PRICE ADJUSTMENTS AT THE INITIAL MARKDOWN, AND WILL BE UNABLE TO HONOR THEM WITH SUBSEQUENT MARKDOWNS OR CHANGES IN PRICES, IF ANY. ANNDRA NEEN WILL NOT PRICE MATCH ANY SALE OR DISCOUNT PRICES WITH ANY OTHER RETAILERS, INCLUDING AFFILIATES.

FAULTY PRODUCTS 
PRODUCTS THAT ARE RECEIVED DAMAGED OR BECOME DAMAGED BY A MANUFACTURING FAULT WITHIN NINETY (90) DAYS OF PURCHASE ARE CONSIDERED FAULTY. ITEMS THAT BECOME DAMAGED AS A RESULT OF NORMAL WEAR AND TEAR ARE NOT CONSIDERED TO BE FAULTY. ANNDRA NEEN WILL DETERMINE, IN ITS SOLE JUDGMENT AND DISCRETION, WHETHER THE DAMAGE IS AS A RESULT OF NORMAL WEAR AND TEAR OR SOME OTHER REASON.
DAMAGED OR FAULTY PRODUCTS WILL BE REPLACED OR REPAIRED, WHERE POSSIBLE AND SUBJECT TO AVAILABILITY. WHERE POSSIBLE WE WILL OFFER TO REPAIR THE FAULTY ITEM. IF A PRODUCT CANNOT BE REPLACED OR REPAIRED, YOU ARE ENTITLED TO A FULL REFUND WITHIN THE NINETY (90) DAY PERIOD. THE CUSTOMER IS RESPONSIBLE FOR ROUND TRIP SHIPPING FEES